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Signal’s latest research shines a light on how typical approaches to regulated customer communications are failing and represent a significant missed opportunity for improved business performance. It examines consumer views on banking communications and compares reactions to two different approaches in the mortgage end of the fixed rate journey.
With the spotlight still firmly on Consumer Duty, firms should not ignore the significant work there is to be done to improve how they govern communications and monitor outcomes at critical customer touchpoints.
This session is ideal for business leaders focused on:
CEO, Signal
Barney Hosey is a leading industry voice on the future of customer communications in financial services. His focus is advising firms on how to use cus...
Barney Hosey is a leading industry voice on the future of customer communications in financial services. His focus is advising firms on how to use customer or member needs to drive digital transformation and regulatory best practice. He is CEO of CX and technology business Signal.
Principal, Mortgage Policy, UK Finance
Head of Groupwide Customer Communications, Lloyds Banking Group
Senior Consultant, Signal
Indya combines strategic planning expertise with deep knowledge in Behavioural and Economic Science. With a background in Psychology and Behavioural E...
Indya combines strategic planning expertise with deep knowledge in Behavioural and Economic Science. With a background in Psychology and Behavioural Economics, she creates behaviourally informed strategies and consults on behaviour change projects. Joining Signal over six years ago, she has worked with regulated clients across Financial Services, Charity, and Insurance sectors, crafting audience-driven strategies that deliver results.
Head of Consumer Understanding | Marketing Transformation & Operations, Nationwide Building Society
Anyone working as:
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