Emerging technologies, new regulations, and changing customer expectations are placing increasing pressure on firms. The focus is no longer just on reacting to change but proactively building workforce skills.  

The evolving landscape of skills

Recent research from Davies Consulting (Sept 2024) shows nearly 62 per cent of financial services firms prioritise training and upskilling current staff over hiring. Previously, onboarding was simpler with longer timelines and larger budgets. Now, rapid industry changes demand adaptable learning strategies.

As the industry evolves, so does the need for diverse skills. Those who adapt and learn new tech and AI skills will be better prepared. Embracing technological changes can empower professionals to become "superhuman”, boosting productivity and effectiveness while automating routine tasks.

Beyond traditional qualifications: flexible learning for a dynamic workforce

The influx of talent from diverse backgrounds, while enriching, can sometimes result in new hires lacking crucial sector knowledge essential for regulated financial environments. This demands quick upskilling in technical skills and understanding regulatory and policy frameworks.

While formal qualifications are important for career growth and credibility, they are only part of the solution for a workforce that must adapt quickly. Learning should be integrated into work, accessible when needed, and relevant to immediate challenges like regulatory updates, refreshing a core concept before a client meeting, or new policies.

The Financial Services Skills Commission's (FSSC) Future Skills Report 2025 echoes this, reporting that 75 er cent of financial services firms are investing in "more flexible, modular learning" to meet real-time skills demands. This approach offers a dual benefit for organisations: it not only enhances employee capability and confidence but also significantly aids in talent retention. 

Where UK Finance fits in 

UK Finance is known for our advocacy and guidance, but in response to our members’ evolving needs for practical and engaging learning, we are continuously growing our training offering. In 2024, we welcomed over 400 delegates to our courses and are on track for this number to be surpassed in 2025.  Our comprehensive programme covers policy areas across financial services, including Capital Markets, Personal Banking, Commercial Finance, Prudential Risk, Reporting, and Tax. It's delivered in flexible formats such as in-person, online and on-demand.  

View our Training Schedule here. 

In October, our new on-demand learning platform, The Knowledge Hub went live. Designed to meet your training needs anytime, anywhere, you can find all of the courses available by clicking here.

We can also tailor any of our scheduled training sessions to create an in-house learning solution that upskills your team in a more cost-effective and time-efficient manner. 

If you have any questions, please contact the Training Team at training@ukfinance.org.uk.