Generative AI in Action: Opportunities & Risk Management in Financial Services

This paper, in collaboration with Accenture, takes a balanced look at the current and emerging use cases of generative AI in the financial sector, along with emerging risk mitigation techniques.

It lays out the broad state of play and the evolving regulatory environment.

The paper then takes a close look at three real generative AI tool case studies:

  • Customer complaints processing agent
  • KYC assistant tool
  • Software development lifecycle

It also explores the emerging mitigation approaches for key generative AI risks:

  • Reliability of outputs (hallucinations, accuracy, etc)
  • Data privacy and security risks
  • Third party considerations