19/03/2024 UK Finance is a trade association representing over 300 of the leading firms providing finance, banking, markets and payments-related services in or from the UK. Our members are large and small, national and regional, domestic and international, corporate and mutual, retail and wholesale, physical and virtual, banks and non-banks. We are looking for a Manager for Complains and Conduct Policy. The Manager, Complaints and Conduct Policy is a technical specialist/subject matter expert who may work alone and/or as a project or team member. You will need to think laterally about your work and consider different ways to approach problems, communicating confidently with key stakeholders and develop an appropriate industry response, inviting and building on the ideas of others. The Manager, Complaints and Conduct Policy will support the Director, Personal Banking and the Head of Vulnerability; Financial Inclusion and Capability to: Contribute to the organisation's strategic objectives as a recognised centre of excellence on personal banking, conduct and complaints policy developments through the development of strong, collaborative intelligence gathering and market insight ensuring that customer needs are understood and met. Build strong relationships with a wide range of stakeholders including; Financial Conduct Authority (FCA); Financial Ombudsman Service (FOS), Solicitors Regulation Authority (SRA), HM Treasury (HMT), UK Regulators Network (UKRN), consumer groups, charities and senior industry complaints and regulatory conduct leads. Prepare and review supporting papers and materials for member meetings, including Product and Service Boards, Strategic Advisory Fora, UK Finance Board and the Financial Ombudsman Industry Steering Groups, as required. JD - Manager Complaints and Conduct Policy - External (19/03/2024) PDF: 109 KB
