Covid-19 Other Support

Face coverings: frequently asked questions

From 24 July 2020, it will be a legal requirement for customers to wear a face covering in retail environments in England. This includes banks, building societies, credit unions, post offices and money service businesses (such as those that provide currency exchange or money remittance services).

A face covering must be worn by all people using a branch of a banking service listed above unless they are exempt, for example due to a disability or certain health conditions. It is recommended, but not mandatory, that staff also wear face coverings.

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Overdrafts and coronavirus: frequently asked questions

Lenders are committed to supporting customers through these tough times. There is a range of support available for customers whose finances have been impacted by Covid-19. This includes payment deferrals on credit cards and personal loans, and where customers need to use their arranged overdraft, any borrowing up to £500 will be interest-free.

If you are concerned about your finances during this time, you should look at your lender’s website. This will be updated with the latest information, including FAQs, which can answer many queries.

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Working together to support the nation

With the impact of coronavirus being felt across the country, the aim of every bank, building society and credit union is to ensure your peace of mind when it comes to your money.

We know that many people may be worried about their finances at this time. Together we are working with the Government to make sure that we are giving you the support you need. Whether that’s help with your mortgage payments, extending an overdraft or assistance with your credit card or loan.

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UK Finance information on Chargeback and Section 75

Paying with a debit or credit card can provide customers with additional protection if something goes wrong.

It can often be quicker and easier to sort out any problem with the company you bought the goods or services from. Most retailers and service providers have well established returns, refunds and complaints procedures. However your debit or credit card issuer may also be able to help.

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Take Five COVID-19 scam alert
4 March 2020

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Find support from your bank or finance provider

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LET’S TALK BUSINESS - COVID-19

Banks and other finance providers recognise that the cashflow of small and medium sized businesses may be disrupted by the impact of the coronavirus (Covid-19). The banking and finance industry is committed to supporting viable businesses in continuing to trade while they implement contingency plans. This guide is a starting point for businesses looking for assistance.

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