Covid-19 Other Support

Support for vulnerable customers

Throughout the pandemic, our members have been working tirelessly to provide additional support to customers in vulnerable circumstances. Take a look at our animation and infographic on the support that has been provided to these customers.


Face coverings: frequently asked questions

From 24 July 2020, it will be a legal requirement for customers to wear a face covering in retail environments in England. This includes banks, building societies, credit unions, post offices and money service businesses (such as those that provide currency exchange or money remittance services).

A face covering must be worn by all people using a branch of a banking service listed above unless they are exempt, for example due to a disability or certain health conditions. It is recommended, but not mandatory, that staff also wear face coverings.

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Working together to support the nation

With the impact of coronavirus being felt across the country, the aim of every bank, building society and credit union is to ensure your peace of mind when it comes to your money.

We know that many people may be worried about their finances at this time. Together we are working with the Government to make sure that we are giving you the support you need. Whether that’s help with your mortgage payments, extending an overdraft or assistance with your credit card or loan.

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Above and Beyond

The banking and finance industry is working hard to support its customers and the communities it serves throughout the Covid-19 pandemic, providing a range of services that go above and beyond just financial help.

From wellbeing calls, to care packages for hospitals and financial education programmes for schools, our members in these videos showcase just some of the services they are offering to help people across the UK.



UK Finance information on Chargeback and Section 75

Paying with a debit or credit card can provide customers with additional protection if something goes wrong.

It can often be quicker and easier to sort out any problem with the company you bought the goods or services from. Most retailers and service providers have well established returns, refunds and complaints procedures. However your debit or credit card issuer may also be able to help.


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Take Five COVID-19 scam alert
4 March 2020

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Take Five on Social Media

Twitter: @Take Five

Facebook: @TakeFiveStopFraud

Find support from your bank or finance provider

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Banks and other finance providers recognise that the cashflow of small and medium sized businesses may be disrupted by the impact of the coronavirus (Covid-19). The banking and finance industry is committed to supporting viable businesses in continuing to trade while they implement contingency plans. This guide is a starting point for businesses looking for assistance.

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