Course overview:

The question all relevant firms should be asking themselves is “if the FCA came in tomorrow would we be able to competently answer their ten Consumer Duty questions with supporting evidence?”

This half-day workshop will take you through what the regulator will be looking for, to give you reassurance that you are ready for a supervisory visit. 

In order to support your Consumer Duty embedding the FCA will expect you to have access to robust MI.

By the end of this workshop, you will be able to: 

  • Discuss the expected answers to the FCA’s ten questions  
  • Confirm the type of evidence required  
  • Explore the MI Dashboard requirements 
  • Identify gaps you may have in your implementation of the Duty

Take this training in-house:

This workshop is also available as an in-house programme, which means you can tailor it to exactly what you and your colleagues require. Pricing for in-house will depend on what is required. Enquire about this option by contacting our training team.

Stephen Fairclough

Stephen Fairclough


With over 20 years training experience in financial services, Stephen is well placed to support you across a range of consultancy and developmental ac...

With over 20 years training experience in financial services, Stephen is well placed to support you across a range of consultancy and developmental activities. He is a former Head of Education for HSBC covering the UK and Europe, responsible for regulatory and financial crime related compliance learning, and has first-hand experience of meeting logistical deadlines complicated by volume, complexity and geography. His time at HSBC was during intense scrutiny from regulators and government functions during the bank’s Deferred Prosecution Agreement.

With other roles ranging from advising customers within a high-street retail branch, to Senior Vice President responsible for Global Risk & Compliance training at a US-based bank, Stephen’s range of experience is adaptable to your business.  He also worked in the Insurance Firms division at the Financial Conduct Authority (in the FSA days) where he was the divisional expert for the rules and outcomes required under the Training & Competence handbook. Stephen won the Thomson Reuters award for “Most Effective Compliance Training at a Regulated Firm” in 2010.

The HSBC role, along with five years at Barclays in their Private Clients and Wealth functions, has seen Stephen work with retail, commercial, wholesale and private banking channels.  While enjoying the design and delivery of training to an audience either live or virtually, Stephen can also work with your compliance, HR and operational teams to build or enhance your learning framework, ensuring appropriate systems, controls, checks and balances are in place to withstand any robust regulatory scrutiny, as well as delivering sustainable commercial benefits to your business.

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  • Operations  
  • Legal Compliance Manager 
  • Assistant Compliance Officer 
  • Compliance Officer 
  • Risk and Compliance Officer 
  • Compliance Specialist 
  • Senior Compliance Monitoring Manager 
  • Compliance Director and MLRO