The Covid-19 Pandemic has accelerated the urgent need for a coherent digital strategy built around the new customer dynamics of a post Pandemic world. The extended period of uncertainty, market volatility, and disruption has resulted in unprecedented changes to consumer behaviour, preferences, and future needs. As we emerge out of Pandemic the post-COVID-19 world will undoubtedly be a digital-first one.

According to the recent Deloitte Report Realizing the Digital promise, 35% of customers have increased their use of online banking during Covid-19. Financial Services organizations will need to reframe and prioritize how they will interact with their customers in this new digital age and assess which resulting shifts from the pandemic will have long-lasting implications for future business strategy.

Reinventing Digital Relevance in a Post Pandemic World

By the end of these four workshop modules, you will be able to:

• Understand how customer expectations have changed as a result of the pandemic
• Clarify how new technologies like AI, blockchain and machine learning could provide commercial opportunities for customers
• Prioritize the component parts of a robust post-pandemic strategy
• Examine and learn about innovation including accelerators, start-up communities and new business models
• Think about new cultural challenges such as remote working, cyber security threats and staff welfare
• Future orientate your thinking and learn about 5G, Quantum, and the Green agenda and the implications on your market