You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Capital Markets & Wholesale to Payments & Innovation.
Firms are facing into the next paradigm shift for customer engagement. This is being driven by ongoing digitisation, a new regulatory and risk landscape, a responsibility to meet the needs of vulnerable customers – and above all a focus on customer experience across all aspects of the business.
On the back of Consumer Duty, this topic could not be timelier, as the industry’s leading firms are all building core capability for managing communications that meet customer needs.
Together with our expert panel, we’ll take a deep-dive into the practical business transformation required to lead the way and deliver brilliant customer communications.
CEO, Signal
Barney Hosey is a leading industry voice on the future of customer communications in financial services. His focus is advising firms on how to use cus...
Barney Hosey is a leading industry voice on the future of customer communications in financial services. His focus is advising firms on how to use customer or member needs to drive digital transformation and regulatory best practice. He is CEO of CX and technology business Signal.
Principal, UK Finance
John Marr joined the former Council of Mortgage Lenders (CML) in January 2012 and transferred to UK Finance when it was formed in July 2017. As ...
John Marr joined the former Council of Mortgage Lenders (CML) in January 2012 and transferred to UK Finance when it was formed in July 2017. As Principal, Devolved Government and Social Housing, John leads our mortgages and housing policy work in the UK nations, as well as our work on low cost home ownership and government schemes to support home purchase.
John also leads our work in relation to commercial funding and investment in the housing association sector, which is key in helping to meet government targets for new affordable and social housing delivery. Previously, John worked on housing policy at the Local Government Association.
Signal are UK leaders in providing strategic customer communications support to the financial services sector. Providing advisory, experience design, ...
Signal are UK leaders in providing strategic customer communications support to the financial services sector. Providing advisory, experience design, technology, training and managed services to support the transformation and best practice management of regulated and operational customer engagement. Signal works with tier 1 firms, including Lloyds Banking Group and Nationwide through to smaller specialists such as Step Change Debt Charity.
Senior leaders in financial services environments that are committed to;
Lenders who work in a digital format, but want to improve their digital offerings
Those leaders dealing with regulated communications across where key information needs giving to clients across various channels (digital, paper, etc)
Heads of and Director levels - Customer experience
By downloading this document, you understand and agree that any sharing, distribution or republishing of the content, without prior written authorisation from the author or content managers at UK Finance, shall be constituted as a breach of the UK Finance website terms of use.
