The UK Finance Head of Operational Risk Network is a FREE quarterly meeting of peers from UK Finance member firms who come together to share experiences, key challenges and best practise in a confidential setting. These discussion based sessions are a chance for Heads of Operational Risk across member firms to come together and problem solve in a group supported by subject matter experts and UK Finance policy leads.

Our Network Communities provide:

  • An industry sounding board and opportunity to explore key concerns and experiences.
  • Updates/ advice from our expert strategic partners.
  • Updates from UK Finance subject matter experts.
  • The opportunity to cement personal networks.

Format

Our Network Communities are run focussed on discussion and supported by a strategic partner and UK Finance policy experts. The agenda item for each session is chosen by members and content is built with member influence and designed to promote questions and discussions. Our quarterly sessions run for 1h30 virtually and 2hs in-person.

More Information

To find out more about our networks, please contact the team on 0203 934 1136 or networks@ukfinance.org.uk.

Area of expertise:

Top Speaker

Caroline Wayman

Caroline Wayman

Conduct and Consumer Duty expert, PA Consulting

Caroline is a partner in PA’s Risk and Regulation practice. Caroline works with leading clients across banking, insurance and asset management bringin...

Caroline is a partner in PA’s Risk and Regulation practice. Caroline works with leading clients across banking, insurance and asset management bringing to bear her considerable skills and experience to help our clients tackle their biggest conduct issues and to undertake transformational change, putting customers at the heart of their businesses and driving shareholder value.

Prior to joining PA, Caroline led the Financial Ombudsman Service as Chief Executive for nearly seven years. She led significant transformation and modernisation, responding to customer needs and unprecedented challenges during the pandemic. Having overseen the handling of hundreds of thousands of disputes, across the full spectrum of financial services, Caroline brings a unique perspective on customer and conduct issues in financial services in the UK. Before she was CEO, Caroline was Legal Director and Principal Ombudsman at the Financial Ombudsman Service and led the policy and operational response on many high-profile issues, including PPI and before that, Mortgage Endowment mis-selling.

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PA Consulting

PA Consulting

We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide...

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are 3,300 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Netherlands and Nordics.

Discover more at paconsulting.com and connect with PA on LinkedIn and Twitter.

PA. Bringing Ingenuity to Life.  

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Our Network sessions are available to Heads of Operational Risk from all UK Finance Full member firms. Alternates are welcome at sessions.