You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Capital Markets & Wholesale to Payments & Innovation.
1 Angel Court
The Dispute Resolution Handbook sets out the rules and regulations for the FOS. But what does that really look like in practice, and how does it work in the day to day?
This highly practical half day course will de-mystify the FOS - from how it really works, to its approach to complaints. We?ll look at its remit and what this means - at a very practical level - for firms with complaints. We?ll also dig into what the FOS looks for when assessing a complaint, and what can help or hinder a complaint.
Prevention is better than cure and we?ll also look further ahead, to some seemingly simple things firms can do (or not do) to avoid complaints escalating further.
By attending this session you will:
The course will be of value to those overseeing or having senior management responsibility for complaints, and frontline and ?business as usual? customer queries and journeys, including Complaints, Customer Services, Customer Experience, Operations, Compliance, Legal and Quality Assurance professionals in FCA regulated organisations.