Caroline has almost 20 years working with delivery of solutions to clients across financial markets. A large part of her career was spent leading international teams who have providing solutions to clients including insights, data and software. As a Commercial Director at Confirmation, Caroline focuses on working with banks and audit firms to help them be more efficient, enhance their client experience and mitigate the risk of fraud with validation of financial data through their technology platform, currently used by over 4,000 banks and 16,000 audit firms.

Brendan has been with NatWest Group for 16 years. He joined on the graduate programme working in Ulster Bank and spent a number of years in their operational leadership role and change management working on Integration Programmes, Cash and Payments and transformational change. A move to the Global Bank saw Brendan undertake a strategy role and focused heavily on customer experience for the global customer base.

Joining the Commercial Bank in 2016 as Head of Customer Service Model, his focus is on the operating model for supporting Commercial Customers. Key focus areas include looking at implementing service platforms, new technologies, driving digitisation and automation and the transformation of people capabilities.

Lorraine O’Donnell is Principal of Operational Resilience Policy at UK Finance. Working across UK Finance and engaging with UK regulatory authorities and other key stakeholders, Lorraine’s focus is on delivering positive outcomes with respect to operational resilience, and working with members to prepare for, mitigate and recover from operational disruptions when they occur.

Lorraine previously served across a variety of Business Continuity and Operational Resilience roles across a range of sectors from telecommunications, credit referencing and financial services.

Elvis has 13 years professional and strong academic background in Compliance and Risk Management. He developed an important part of his career as Financial Crime consultant in PwC Spain and Mexico as well as Compliance Officer in Luxembourg. As Deputy Head of Compliance at ICBC Luxembourg (European headquarters) he has been acting as leading partner and key role on the global harmonization of the Financial Crime framework of ICBC Europe as well other cornerstone projects of digital transformation and systems development at Luxembourg and European branches.