The pandemic has pushed banks' resilience capabilities in unforeseen ways and many have emerged stronger and more agile with new digital capabilities in place to prepare for future challenges.

The coming year is set to be one of the most competitive periods in banking. However, while the hope is to emerge stronger, financial institutions must deal with the shifts reconfiguring the global financial system.

We surveyed 200 heads of technology, operations and risk, globally, to understand the challenges they are facing in 2022 and the innovative solutions being brought to the table.  

Join our panel of experts as we deep-dive into the results and what this means practically for their organisations in 2022.

Caroline Winch

Caroline Winch

Commercial Director, Confirmation, part of Thomson Reuters

Caroline has almost 20 years working with delivery of solutions to clients across financial markets. A large part of her career was spent leading inte...

Caroline has almost 20 years working with delivery of solutions to clients across financial markets. A large part of her career was spent leading international teams who have providing solutions to clients including insights, data and software. As a Commercial Director at Confirmation, Caroline focuses on working with banks and audit firms to help them be more efficient, enhance their client experience and mitigate the risk of fraud with validation of financial data through their technology platform, currently used by over 4,000 banks and 16,000 audit firms.

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Brendan Murtagh

Brendan Murtagh

Head of Customer Service Model, Commercial Banking, NatWest Group

Brendan has been with NatWest Group for 16 years. He joined on the graduate programme working in Ulster Bank and spent a number of years in their oper...

Brendan has been with NatWest Group for 16 years. He joined on the graduate programme working in Ulster Bank and spent a number of years in their operational leadership role and change management working on Integration Programmes, Cash and Payments and transformational change. A move to the Global Bank saw Brendan undertake a strategy role and focused heavily on customer experience for the global customer base.

Joining the Commercial Bank in 2016 as Head of Customer Service Model, his focus is on the operating model for supporting Commercial Customers. Key focus areas include looking at implementing service platforms, new technologies, driving digitisation and automation and the transformation of people capabilities.

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Lorraine O’Donnell

Lorraine O’Donnell

Principal, Operational Resilience, UK Finance

Lorraine O’Donnell is Principal of Operational Resilience Policy at UK Finance. Working across UK Finance and engaging with UK regulatory authorities ...

Lorraine O’Donnell is Principal of Operational Resilience Policy at UK Finance. Working across UK Finance and engaging with UK regulatory authorities and other key stakeholders, Lorraine’s focus is on delivering positive outcomes with respect to operational resilience, and working with members to prepare for, mitigate and recover from operational disruptions when they occur.

Lorraine previously served across a variety of Business Continuity and Operational Resilience roles across a range of sectors from telecommunications, credit referencing and financial services.

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Confirmation

Confirmation

Confirmation, part of Thomson Reuters, is the digital platform and global network trusted by audit firms, banks, and law firms to quickly and securely...

Confirmation, part of Thomson Reuters, is the digital platform and global network trusted by audit firms, banks, and law firms to quickly and securely verify financial data. Confirmation invented electronic confirmations nearly 20 years ago, reshaping the audit confirmation process. Today, Confirmation helps 1.5 million users across 170 countries confirm more than $1 trillion in financial data every year. Learn how we can help you at Confirmation.com. 

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  • Head of Operations  
  • Chief Operating Officer
  • Compliance Officer 
  • Head of Compliance 
  • Head of Risk & Compliance 
  • Head of Treasury 
  • Chief Risk Officer 
  • Bank Innovation Manager 
  • Change Management  
  • Business Transformation  
  • Head of Client Lifecycle 
  • Head of Compliance 
  • Head of Control  
  • Head of Process and Change  
  • Head of Innovation  
  • Director of risk  
  • Head of operations strategy  
  • Client servicing  
  • Head of Transaction Banking & Financing
  • Chief Technology Officer   
  • Chief Innovation Officer
  • Head of system & processes 
  • Chief Information Officer

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