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UK Finance publishes its latest annual fraud report.
UK Finance today releases its latest fraud report covering 2021. This report shows the scale of fraud taking place as well as how criminals took advantage of people’s doubts and fears during the pandemic to commit fraud, often by exploiting weaknesses outside of the banking system.
A total of over £1.3 billion was stolen through fraud and scams in 2021: unauthorised fraud was £730.4 million and authorised push payment (APP) fraud was £583.2 million, with nearly 40 per cent of APP losses due to impersonation scams.
The banking and finance industry prevented a further £1.4 billion of unauthorised fraud from getting into the hands of criminals.
Given that much of the fraud is initiated from criminal activity taking place through online and technology platforms, UK Finance and its members have long-been calling for greater cross-sector action to tackle the problem and will continue working with the government on upcoming legislation in this area.
Katy Worobec, managing director of Economic Crime at UK Finance, said:
Fraud has a devastating impact on victims and the money stolen funds serious organised crime, as well as imposing significant costs on the wider economy. Unauthorised fraud losses fell last year, but this type of criminal activity remains a major problem. Through the introduction of new measures such as strong customer authentication, coupled with continued investment in technology, the banking and finance industry prevents significant amounts of fraud from taking place. Authorised fraud losses rose again this year as criminals targeted people through a variety of sophisticated scams, with much of the criminal activity taking place outside the banking sector, often involving online and technology platforms. This is why we continue to call for other sectors to play a greater role in helping protect customers from the scourge of fraud. The upcoming Economic Crime and Corporate Transparency Bill is an important development and provides the opportunity for the government to give new powers on information sharing and tracking stolen money. These are things we have long called for and will support efforts to work together and stop the fraud happening in the first place.
Fraud has a devastating impact on victims and the money stolen funds serious organised crime, as well as imposing significant costs on the wider economy.
Unauthorised fraud losses fell last year, but this type of criminal activity remains a major problem. Through the introduction of new measures such as strong customer authentication, coupled with continued investment in technology, the banking and finance industry prevents significant amounts of fraud from taking place.
Authorised fraud losses rose again this year as criminals targeted people through a variety of sophisticated scams, with much of the criminal activity taking place outside the banking sector, often involving online and technology platforms. This is why we continue to call for other sectors to play a greater role in helping protect customers from the scourge of fraud.
The upcoming Economic Crime and Corporate Transparency Bill is an important development and provides the opportunity for the government to give new powers on information sharing and tracking stolen money. These are things we have long called for and will support efforts to work together and stop the fraud happening in the first place.
2021 fraud losses
Unauthorised fraud: here the account holder themselves does not provide authorisation and the transaction is carried out by a criminal (for example, the victim’s card details are used without their knowledge or consent).
Authorised push payment (APP) fraud: here the customer is tricked into authorising a payment to an account controlled by a criminal.
In 2021, criminals impersonated a range of organisations such as the NHS, banks and government departments via phone calls, text messages, emails, fake websites and social media posts to trick people into handing over their personal and financial information. They subsequently used this information to convince people into authorising a payment.
There were 195,996 incidents of APP scams in 2021 with gross losses of £583.2 million, including:
A total of £271.2 million of losses were returned to victims of APP scams, accounting for 47 per cent of losses.
Further details on the authorised and unauthorised fraud figures can be found in the table below.
Staying safe
UK Finance urges customers to follow the advice of the Take Five to Stop Fraud campaign, and remember that criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment. Stop and think. It could protect you and your money.
Detailed fraud figures
UK Finance is the collective voice for the banking and finance industry. Representing around 300 firms across the industry, we act to enhance competitiveness, support customers and facilitate innovation.
The full UK Finance Annual Fraud Report can be found here.
2020
2021
% change year on year
Total fraud
£1.2 billion
£1.3 billion
8%
3. Update on previous APP figures:
4. The banking and finance industry is tackling fraud by:
29.06.22
26.04.24
22.04.24
24.04.24
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