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This new report by UK Finance’s Cash Services team looks at the data we gathered around how consumers feel about their cash (notes and coin). It reflects on changing consumer preferences after the Covid pandemic, and considers how changing customer demand might impact on the ongoing efficient circulation of cash.
The research confirms our understanding of some of the data points around cash use in the UK – overall very few people never use cash, but there is a strong preference for other payment methods. This is in line with the view that we are moving to a ‘less cash’, not ‘cashless’ society. Within that statistic is a shift in behaviour with more people using cash at less frequent intervals than before.
PDF: 1 MB
04.11.22
03.11.22
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