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Last updated: 19 October 2020
Who are we
UK Finance Ltd (“we“, “our“, “us” or “UK Finance”) is committed to protecting and respecting your privacy. UK Finance is a limited company (with company number 10250295) registered at 1 Angel Court, London, EC2R 7HJ.
UK Finance is the collective voice for the banking and finance industry. Representing more than 250 firms across the industry, we act to enhance competitiveness, support customers and facilitate innovation.
UK Finance is dedicated to protecting the confidentiality and privacy of information entrusted to us. We comply with all relevant data protection laws including the EU General Data Protection Regulation (GDPR). Please read this Privacy Notice to learn about your rights, what information we collect, how we use and protect it.
Our data protection officer for the purpose of applicable data protection law may be contacted at privacy@ukfinance.org.uk. If you have any questions or would like to discuss further, you can call us on: 020 7706 3333.
You can find more information about us by clicking here: //www.ukfinance.org.uk/about-us/.
Our Commitment and Obligations to you
We take the collection, usage and security of your personal data seriously.
We can only use your personal data under law if we have a good reason for doing so. The law provides examples of those reasons. These include:
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Types of Personal Data
What Personal Data We Collect and Where From
You may give us information about you:
Information we collect about you.
With regard to each of your visits to our site we may automatically collect the following information:
Information received from events, training and working groups / committees.
We may collect data about you when you attend any of our events, training sessions and/or attendance of UK Finance working groups / committees. This may be collected via business card information you have provided to a UK Finance employee or where you have been invited, nominated or otherwise requested to attend one of our events, training sessions and/or working groups / committees. This information may include your name, job title, company, business or personal email address, phone numbers (business or personal).
Information received from other sources.
What do we use your personal information for?
As a business, it is critical that we perform our agreement with you with the best service possible, and it is in our legitimate interest to be responsive to you and to ensure the proper functioning of our products and organisation. We use information held about you in the following ways:
Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.
What we use your personal data for |
What is the lawful reason |
Business or Commercial Reason (Our Legitimate Interest) |
Manage client relationships; engage stakeholders |
Carried out pursuant to the agreement we have with you. Where no agreement, this is done within the legitimate interests of UK Finance. |
In order to provide and ensure we offer the best service to members and associate members, information can be used to manage relationships for the benefit of the member / associate member. |
Inform & execute UK Finance’s policy work & non-policy projects |
Legitimate Interests. |
In order to provide and ensure we offer the best service to members and associate members, information can be used to inform policy and non-policy engagements. |
Perform contractual obligations for members |
Carried out pursuant to the agreement we have with you. |
N/A |
Process complaints from members’ clients on their behalf |
Carried out pursuant to the agreement we have with members or with the consent of the person providing the complaint. |
N/A |
Improve services offered to members |
Carried out pursuant to the agreement we have with you. |
N/A |
Manage client relationships & communications |
Carried out pursuant to the agreement we have with you. |
N/A |
Perform contractual obligations to members |
Carried out pursuant to the agreement we have with you. |
N/A |
To process and administer lost account tracing claims submitted to mylostaccount.org.uk and to help develop the service further |
This is done with your consent. |
N/A |
Manage websites & improve services |
Legitimate Interests. |
In order to provide and ensure we offer the best service to members and associate members. |
Member organisations’ clients submitting ‘Better Business Finance’ appeals |
Carried out pursuant to the agreement we have with you. |
N/A |
Business owners or their professional advisors submitting data through the use of the ‘Better Business Finance Finder’ telephone or online services |
This is done with your consent. |
You can withdraw your consent on request. |
To process and administer ‘Restore UK’ WWII claims through the relevant financial institution(s) |
This is done with your consent. |
N/A |
As a business contact, when we use your corporate email address to inform you of products, services, activities, of UK Finance, or to send newsletters or other information (Business-to-business direct marketing) |
This is within our legitimate business interests to perform. |
Promoting UK Finance to business contacts. We will always offer you a simple way to opt out of these communications, should you wish to. |
As a business contact who has enrolled in a UK Finance virtual activity (such as a Webinar) we may share your contact data (name, job title, organisation name and email address) with the activity sponsor, unless you choose to opt out from this. |
This is within our legitimate business interests, and those of the sponsors of our virtual activities. |
Promoting UK Finance to our sponsors and enabling them to promote themselves to you if you have enrolled. We will always offer you a simple way to opt out of these communications, should you wish to. |
Children and Young People Financial Education Provision Mapping project (contacting you in relation to the project survey after you have registered as a participant) |
This is done with your consent. |
You can withdraw your consent on request. |
Community Access to Cash Initiative | This is within our legitimate business interests to perform. | To support the Community Access to Cash Initiative, including sharing the data with LINK and the Award Committee so that applications can be decided upon and the grant funding processed to successful applicants. |
Events and training coordination (such as contacting you once you have signed up for an event or training) |
Carried out pursuant to the agreement we have with you. |
N/A |
Prevention of and detection of crime related to economic crime including fraud and financial crime |
We carry out this use of data as this is within the public interest to carry this processing out. |
N/A |
Hosting of joint working groups, information sharing meetings (for the purpose of the prevention and detection of crime) and other meetings specifically focused around economic crime |
We use data relating to the participants of the meetings to fulfil the agreement with have in place to facilitate the sessions. |
N/A |
Hosting of websites and access to portals. These include: Financial Crime Alerts Service (FCAS); Financial Fraud Bureau (FFB) Information Sharing Portal; Fraud Intelligence Sharing System (FISS); Mylostaccount. |
Carried out pursuant to the agreement we have with you.
|
N/A |
Queries from members of the public |
This is within our legitimate business interests to perform. |
This is conducted as required in order to help the request which has been provided to UK Finance. |
We may use data of UK Finance personnel (and those wishing to become personnel of UK Finance) for the following reasons:
What we use your personal data for |
What is the lawful reason |
Business or Commercial Reason (Our Legitimate Interest) |
For referring employees to provider of life insurance policy |
This is done with your consent. |
N/A |
For referring employees to Health Cash plan |
This is done with your consent. |
N/A |
Talent acquisition (for purposes of communication, candidate vetting) |
This is within our legitimate business interests to perform. |
This is essential to the potential employment you may with UK Finance. |
To process CV submissions |
This is done with your consent. |
N/A |
Talent retention (for purposes of communication, performance of contractual duties to employees) |
This is within our legitimate business interests to perform. |
This is essential to the employment you have with UK Finance. |
If required for the role you perform, background screening to ensure you are able to provide services |
Depending upon the role you fulfil, we conduct these checks because we are required to do so by law. Where we carry out background criminal record checks, we only collect this information once we have your permission / consent to do so. We use this information because we have a legal obligation to carry out these searches. |
N/A |
Provide the customer, member or associate members with services |
Perform the agreement we have with our customers, members or associate members. This is within our legitimate business interests to perform. |
We need to do this where it is necessary to share your name and business contact details for the purpose of meetings and other engagements. |
Maintain member, customer and associate member relationships |
This is within our legitimate business interests to perform. |
We need to do this where it is necessary to share your name and business contact details for the purpose of maintaining our relationship with our members, associate members and customers. |
Talent retention |
This is pursuant to the agreement of employment we have with you. |
N/A |
Communication with you for purpose of your employment |
This is within our legitimate business interests to perform. |
This is essential to the employment you have with UK Finance. |
Providing and improving quality of services to member, customer and associate members |
This is within our legitimate business interests to perform. |
We review data to ensure we provide members, customers and associate members with the best possible service. |
Payment to you for services performed |
Perform the agreement we have with you (or take steps needed at your request prior to entering into an agreement with you). |
N/A |
Accounting purposes |
This is within our legitimate business interests to perform. |
We need to use your data for our everyday accounting purposes. |
Legal obligations |
We will use your data for the purpose of complying with our legal obligations. |
N/A |
Performance of contractual duties to employees including pensions, payroll, expenses, performance management, training and development |
This is pursuant to the agreement of employment we have with you. |
N/A |
Monitoring the diversity of the UK Finance workforce |
We collect diversity data (for example ethnic background, gender and sexual orientation) from colleagues on a voluntary basis to enable us to monitor the composition of our workforce. Processing your diversity data is done with your consent. |
N/A |
Cookies
We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies“). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalised service.
You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this will affect your enjoyment of our site and we will no longer be able to offer to you a personalised service. Unless you opt out of cookies in your browser settings, we will assume you consent to the use of cookies. For more information about cookies, please consult our cookies policy.
How we share your personal data
We take your privacy very seriously and we’ll only share your information where:
Third Parties
We may occasionally share your data with trusted third parties to help us deliver efficient and quality services.
We may share with third parties, including:
Economic Crime Information Sharing
We may share your personal data with law enforcement agencies, fraud prevention agencies, public authorities or other organisations if legally required to do so, or if we have a public interest and/or good faith belief that such use is reasonably necessary to:
Sharing Aggregated or Anonymised Data:
Where we have made your information anonymous, we may share it this outside of UK Finance with partners such as research groups, universities, advertisers or connected sites. For example, we may share information publicly to show trends about the financial services market.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including, in particular, the United States. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Security of your personal data
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site; any transmission of your data is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our site may, from time to time, contain links to and from the websites of our member and associate member organisations, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How Long We Keep Your Information
We will retain your personal information for as long as you use our services and for a reasonable time thereafter. After you have terminated your use of our services, we will retain your personal information for up to 7 years and thereafter may store it in an aggregated and anonymised format.
Your rights
Changes to our Privacy Notice
Any changes we may make to the Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check this page frequently to see any updates or changes to this Privacy Notice.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@ukfinance.org.uk.