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Worried about how you are going to pay your mortgage? Reach out to your lender now.
They are ready to help you get the support you need.
It’s important to contact your lender straight away if you think you might have difficulty making your mortgage repayments. The sooner you get in touch with them the better.
This includes if you are coming to the end of your fixed-rate mortgage deal and want to look at different options.
Don’t wait until you have missed a payment to contact your lender, they are ready to help even if you are up to date with your payments. The earlier you contact your lender, the more options they will have available and the sooner they will be able to help you.
Lenders have trained and experienced staff who can help you consider the different options available and find one that is most appropriate for your specific circumstances.
Simply contacting your mortgage lender to find out what options are available will not affect your credit score, but missing your payments will.
Forty-eight mortgage lenders have agreed to support customers as part of the government’s Mortgage Charter. You can find out which lenders are supporting it here.
You can only utilise the specific support available under the Mortgage Charter once. Unfortunately, you are not able to request multiple types of support that are available under the Mortgage Charter.
However, you should reach out to your lender if you have used the Mortgage Charter options, and you need further support with your mortgage payments, as other tailored options are available.
Even if your current lender is not one of the signatories to the Mortgage Charter, lenders have a range of support available to help if you are struggling.
Your lender will advise on the best option for you, depending on your circumstances.
Lenders that are signatories to the Mortgage Charter have agreed that customers who are up to date with their payments can:
switch to interest-only payments for six months or
extend their mortgage term to reduce their monthly payments and have the option to revert to their original term within 6 months by contacting their lender.
In addition, lenders signed up to the charter have committed that:
Customers approaching the end of a fixed rate deal will have the chance to lock in a new deal up to six months ahead (subject to individual lender’s operational ability). Customers will also be able to manage their new deal and request a better like for like deal with their lender up to two-weeks before their new term starts, if one is available.
No borrower will be forced to leave their home without their consent (unless in exceptional circumstances) in less than 12 months from their first missed payment.
You can contact your lender by visiting their website. There is a list of lenders (and their websites) that have signed up to the Mortgage Charter at the end of this page.
Please visit your lender’s website in the first instance, where you will find more details about the support available.
You can also contact your lender by telephone and in branch.
Your lender will need some details to help identify you and your account. It would be useful to have your account number to hand when you contact them. This can be found on your monthly or annual statements, any letters you have received from your lender, or in your ‘account overview’ if you bank online.
Your lender may also ask you some questions about your income and outgoings to understand your financial circumstances, so it would also be helpful to have these handy before you make the call.
Accord Mortgages AIB (NI) Aldermore Bank Allied Irish Bank (GB) Barclays Bank of Ireland UK Buckinghamshire Building Society Clydesdale Bank The Co-operative Bank Coutts Bank Coventry Building Society Danske Bank Darlington Building Society Dudley Building Society Earl Shilton Building Society Ecology Building Society Family Building Society first direct Furness Building Society Halifax Hinkley & Rugby Building Society HSBC Kensington Mortgages Kent Reliance Leeds Building Society Leek Building Society Lloyds Banking Group Loughborough Building Society Manchester Building Society Mansfield Building Society Melton Building Society Metro Bank Monmouthshire Building Society MPowered Mortgages Nationwide Building Society NatWest Group Newbury Building Society Newcastle Building Society Nottingham Building Society OSB Group Platform Precise Mortgages Principality Building Society Progressive Building Society Royal Bank of Scotland Santander Scottish Building Society Scottish Widows Skipton Building Society Suffolk Building Society Teachers Building Society the West Brom Tipton & Coseley Building Society TSB Ulster Bank United Trust Bank Virgin Money Whistletree Yorkshire Bank Yorkshire Building Society
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