You can use the search function to find a range of UK Finance material, from consultation responses to thought leadership to blogs, or to find content on a range of topics from Capital Markets & Wholesale to Payments & Innovation.
2024 will see the first annual Consumer Duty board reports delivered, and implementation deadline of the Duty for closed products (both due by 31 July).
The opinions expressed here are those of the authors. They do not necessarily reflect the views or positions of UK Finance or its members.
The Consumer Duty has now been in force for half a year – but the FCA have been clear that the Duty is ‘not once and done’.
And one key area of continuing focus will be on fair value.
The FCA will expect to see firms considering the following three steps.
Are our fair value frameworks sufficiently robust and fit for purpose? What to look out for.
In many cases this has been the first time firms have had to evidence fair value. This means that while the FCA has noted good progress in some areas, there will be more to do. The industry (and indeed the regulator) is still discovering what a good fair value assessment means.
Based on FCA guidance and our experience of assessing fair value, there are a number of questions that can be useful to ask yourself when developing, implementing and reviewing fair value frameworks:
Finally, where the competitive process is working well, this can generally be expected to result in good consumer outcomes. It is therefore useful to consider whether there are competitive benchmarks that can be used to compare price/value against.
Next steps - Is our evidence base sufficiently developed to be able to assess fair value?
Under the Consumer Duty, the FCA will expect firms to be able to evidence fair value of their products and services. In practice, this will mean ensuring the appropriate evidence base, data and metrics are developed.
It will also be important to consider whether staff are receiving the training on fair value and on embedding the Duty more broadly. One practical step firms are considering is to undertaken a deep dive review for one product or business area, and to share the lessons learned more widely.
As we often say, the Duty is all about three things: evidence, evidence, evidence!
Look out for upcoming training material and events.
21.02.24
Tom Davies, Consultant, Oxera
01.05.24
25.01.24
24.01.24
By downloading this document, you understand and agree that any sharing, distribution or republishing of the content, without prior written authorisation from the author or content managers at UK Finance, shall be constituted as a breach of the UK Finance website terms of use.