Mortgage protections exist but lenders may need to seek possession

  • Published date: 13.05.2021

Customer Experience Summit, 7-11 June

As we begin to plot a route to economic recovery, there is an opportunity to do so in ways that benefit customers and meet their changing needs. How can we make sure we help customers in financial difficulty access the support they need through the pandemic and its aftermath? And what processes do we need to ensure we protect the most vulnerable customers?

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