FAQs on the Mortgage Charter

Lenders stand ready to help anyone who is concerned about their finances.

On Monday 26 June, the government announced a new Mortgage Charter which sets out the standards signatories will adopt when helping their customers. Please see your lender’s website in the first instance, you will find details about whether they are signed up to the Charter and the support available. If you need help with your mortgage payments, please then contact your lender in the usual ways: online, over the phone, via the app or in branch.


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