Policy and Guidance

Filter policy and guidance - Guidance

Debt Respite Scheme - Frequently Asked Questions

04.05.21

Guidance

Debt Respite Scheme - Frequently Asked Questions

New protections have come into place to help people with debt problems.
Mortgage Customer LIBOR Transition FAQs

10.03.21

Guidance

Mortgage Customer LIBOR Transition FAQs

LIBOR for many years has been used as a key interest rate benchmark across a wide range of financial products globally, including some mortgages. However, the FCA has made clear that at the end of 2021, representative LIBOR rates will discontinue across most currencies.

31.12.20

Guidance

Brexit FAQs customer guide

This document has been produced by UK Finance to provide additional information to customers as the UK leaves the single market on 31 December 2020. 
UK FINANCE GUIDANCE FOR EMPLOYEES, SUPPLIERS AND CUSTOMERS OF THE ARCADIA GROUP LTD AND DEBENHAMS

18.12.20

Guidance

UK FINANCE GUIDANCE FOR EMPLOYEES, SUPPLIERS AND CUSTOMERS OF THE ARCADIA GROUP LTD AND DEBENHAMS

Following the Arcadia Group Ltd being placed into administration and Debenhams being placed into liquidation, UK Finance has developed guidance on the support available from the banking and finance industry for employees, suppliers and customers.
Chargeback and Section 75

04.12.20

Guidance

Chargeback and Section 75

Paying with a debit or credit card can provide additional protection if something goes wrong.