Led by the UK example, regulators worldwide are increasing the pressure on managers in financial firms to show they are performing their roles effectively, giving due thought to risk culture and corporate purpose, and showing an informed understanding of human behaviour.

The regulator's new ?behavioural? approach is examined in our one-day workshop.  We will cover the essentials of Conduct Risk, including the latest context of pandemic response, and what your firm needs to do to discharge its responsibilities. These sessions are also popular as an opportunity to share and learn from the varied experiences of other practitioners attending.

Topics and themes:

Conduct regulation now affects all staff across most types of financial firms. And the pandemic has heightened public and regulatory attention on how financial firms engage with customers, staff and other stakeholders. 

The regulator will launch its Culture Audits in 2021, following ?Dear CEO? letters urging firms to review and measure behaviour, to prepare to transform business culture. Conduct Risk is a higher priority than ever before.

Under the Senior Managers regime, but using new tools to assess firms? culture, the regulator plan to look more closely at how firms treat customers and their own staff, applying new standards and measures of ?non-financial misconduct?. Now more than ever it is essential for Compliance, Risk and HR leaders to know how regulators apply psychology when assessing firms? risk controls, customer care and staff management.

Under Culture Audit, the regulator's case officers will interview firms? front-office staff, probing their awareness of new rules and ?corporate purpose?. There will be regulatory ratings of the steps firms take to increase security and public trust, to prevent financial and non-financial misconduct during remote working. Your staff will all be expected to recognise misconduct in all its forms, and to challenge it without fear, with mandated measured reporting on ?psychological safety?, positive leadership and diverse thinking.

Although the regulation may look daunting - and short on practical detail - ?Conduct-aware? working creates measurable business value, besides the clear compliance benefits of getting it ?right first time?.

Who will benefit from attending this workshop?

This one-day workshop is designed for people who are responsible for ensuring their firm meets its regulatory obligations under the Conduct regime, as well as anyone who has specific responsibility for developing, implementing and working within the Conduct Risk framework. This could include any Conduct attested Senior Managers, as well as Conduct leaders in Compliance, Legal, HR and Risk roles. 

Attending this focused one-day workshop will help you

  • See how Conduct rules, Conduct Risk, and the Five Conduct Questions apply to your firm
  • Understand the regulator's thinking: why behavioural science and the ?culture audit? matter
  • Discover what ?exemplary conduct? (best behavioural practice) now is, how this has changed during Covid-19, and how it is set to change again in the future
  • Know what behaviours the FCA asks for and expects from firms from 2021 onwards
  • Be alert for the latest Conduct prosecution hot-spots
  • See the process for developing a Conduct Risk framework
  • Plan for better management of costs of compliance, remediation and enforcement
  • Discover new tools for controlling Conduct Risk in your organisation
  • Surpass the regulator's expectations, knowing how to respond confidently to their questions



Conduct workshops - pricing:

This workshop is one of five conduct focused workshops we are running between September and December. If more than one of the workshops is of interest, we are offering a discount for multiple bookings.

The series includes workshops on:

The workshops are standalone so can be attended independently, but our recommendation is for your organisation to send colleagues to all five- the same staff member does not need to attend each workshop meaning the most appropriate colleague can attend each one. 

  • Individual workshops: Member and associate member rate: £695 (+VAT) / Non-member rate: £895 (+VAT)
  • Full series discounted price: Firms can purchase tickets for the full series. The most relevant colleague across the business can attend the relevant workshop. Member and associate member rate: £2,750 (+VAT) / Non-member rate: £3,950 (+VAT)

Click 'Book Now' to purchase your ticket, or for any queries, please contact us by email training@ukfinance.org.uk.


Take this training in-house:

If you have five or more delegates who wish to attend these worlshops, it may be more cost effective to run them in-company. To find out more about in-company training, please contact the team on 020 3934 1197 or training@ukfinance.org.uk


This training and its contents and all rights therein are owned by UK Finance (and/or facilitated by UK Finance on behalf of the content owner). Such content is intended to be viewed by the registered participants of this training only. Any unauthorised reproduction or dissemination of the content of this training (or any part of it) by any means, including but not limited to, recording, screenshotting or amending is strictly prohibited.

Dr Roger Miles

Dr Roger Miles

Dr Roger Miles researches human-factor risks among regulated financial providers worldwide, helping steer their responses to new Conduct regulations, ...

Dr Roger Miles researches human-factor risks among regulated financial providers worldwide, helping steer their responses to new Conduct regulations, Culture Audits and capital charges against Reputation Risk. He convenes knowledge sharing groups of senior executives including forums at UK Finance, whose Conduct and Culture Academy he co-founded in 2017.

Following audit practice with PwC he advised the Boards of large publicly listed companies in the UK, EU and US as a partner in investor relations firm Georgeson & Co. He was Director of Communications and Enterprises for the BBA (under Sir Brian Pitman), UK corporate affairs lead at FBE in Brussels, and later a Head of Risk Communications in HM Civil Service, before giving all that up to requalify as a risk psychologist and university lecturer.

He frequently works by invitation directly with firms? senior leaders on in-house initiatives to develop their frameworks for conduct risk and culture.

With research among more than 400 firms participating in UK Finance Conduct sessions since 2016, he has amassed a unique exemplar body of conduct programmes, reporting designs, indicators and definitions. He welcomes sharing these insights with UK Finance attendees, to inform discussions of ?exemplary practice? in measurement and reporting on conduct, culture and reputation.

Session attendees consistently rate him 5* / 95-100% for ?expertise?, ?ease of understanding?, ?open and engaging?, and ?enjoyable experience?. Each year he leads small-group interactive workshops for more than 1000 attested Senior Managers in financial firms; since 2010 he has taught one-to-one or in small groups, 10,000+ leaders and divisional managers in financial, professional and government service.

His research often uses language analytics and specialist 'sensitive topic research? techniques to identify previously unvoiced concerns. These findings, unique to each firm, guide the design of the firm's framework of human-factor risk indicators and reports, encouraging the start of productive ?conduct conversations? at all levels, embedding spontaneous best practice in risk reporting.

He lectures as a visiting SME at business schools in Cambridge and London, and at UK Defence Academy; and moderates cross-industry working groups for Board appointees, Compliance, Legal and HR professionals.

His published work includes the financial sector's popular handbook Conduct Risk Management: A behavioural approach (2017) and Culture Audit: Reporting on behaviour to conduct regulators (2021), which includes chapters co-authored with senior regulators in the UK, EU, US and APAC. (Both titles available to UK Finance session attendees at a special discount). He co-edits the Encyclopaedia of Key Psychology Concepts for the London School of Economics annual Behavioral Economics Guides and is a contributing editor at Thomson Reuters Regulatory Intelligence.

In 2006-7, using live observation and narrative research, he analysed how banks were ?gaming? their public reporting on regulatory capital. King's College London awarded him a PhD for this work, whose theory was validated abruptly when global financial markets crashed in 2008. In 2010 he accurately predicted the change of financial regime to ?behaviour-based regulation?; the UK's Conduct regime launched in 2013 and included core principles he had earlier identified.

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This one-day workshop is designed for people who are responsible for ensuring their firm meets its regulatory obligations, as well as those who have specific responsibility for developing and implementing the Conduct Risk framework. This could include Senior Managers, Compliance Officers and Risk Managers.