Senior Managers responsible for reporting on their firm's Conduct and Culture often wonder how best to demonstrate effective personal oversight of ethical decision-making. Identifying key forms of non-financial (and financial) misconduct, this workshop involves attendees actively in responding to ethical challenges and assessing culture. Attendees will find and discuss the most effective methods found in other regulated financial firms; note lessons from other sectors? comparable experiences; and identify where ethical insights feed usefully into new methods for culture assessment within regulated conduct reporting.

Topics and themes:

Conduct regulators are expanding their scope in several ways during 2021. Under the new regime of culture-assessing firms (?Culture Audit?) there will be visits to firms? front offices (or team zoom meetings) to ask first-line staff directly in person what they understand by ?purposeful business?, 'social licence?, ?psychological safety?, and other such terms. Moving beyond the earlier focus on Senior Manager roles, regulators will ask staff about how their employer's claimed corporate values play out in practice: whether there is ?non-financial misconduct?. Pre-learned answers will not be acceptable. 

In reality this means your firm's staff now need to be able to discuss, in plain language without compliance jargon, what the Conduct agenda means at a personal level in their own work. How do they routinely recognise good behaviour? Consider customer needs? Show a culture of responsible risk-taking? Call out any misconduct they see?

Though Conduct Risk management never meant only ?doing Compliance?, under Culture Audit there is now a new level of ethical scrutiny. Firms need to prepare all staff to join a firm-wide conversation about Conduct - looking beyond the formal Conduct Rules and Questions, to show an alert awareness of where financial and non-financial misconduct may arise and how to challenge them when they do.      

Attendees at this highly interactive workshop will discover, discuss and practice putting vital elements of ethical conduct into action. On completing this session, you will be better equipped to keep your firm ahead of the Conduct regulator's concerns over financial and non-financial misconduct, ensuring that your firm welcomes constructive challenge, thinks diversely and rejects all kinds of abusive behaviours.

Who will benefit from attending this workshop?

Chief Risk Officers; Conduct and Culture function leaders, programme and project managers; General Counsel, Corporate and Regulatory Affairs specialists; Human Resource and other Operational Risk managers involved with Conduct and Culture assessments; Director and other senior Risk Governance roles concerned with Conduct Risk.

Attending this focused one-day workshop will help with

  • The key factors your firm needs to demonstrate at work in practice, to support its claims to an ethical culture 
  • How the regulator uses behavioural testing to assess the ethical quality of your firm's products and marketing propositions
  • Understand what 'social licence? and customer-centric working mean in practice, considering impacts of pandemic and other vox populi risks
  • Managing ethical challenges: responding to real-life experience examples where the ?right answer? is not obvious
  • Checking the state of your firm's ?anti-bystanding? initiatives to prevent non-financial misconduct: methods of rating and reporting behaviours that the regulator will monitor (such as speaking up, anti-harrassment, inclusion, cognitive diversity and leadership quality) 
  • Identify, anticipate and manage the grey areas of Conduct risk, where the formal rules fail to provide clear ethical guidance
  • How to build a culture of constructive challenge: ensuring that staff will raise questions and co-operate to solve problems
  • What is meant in practice by ?psychological safety?: how it improves business value
  • Know in plain terms what the Five Rules and Five Conduct Questions really require staff to do in their daily work on the first line
  • Improve business resilience and ethical engagement, by harnessing your firm's greatest overlooked asset

Conduct workshops - pricing:

This workshop is one of five conduct focused workshops we are running between September and December. If more than one of the workshops is of interest, we are offering a discount for multiple bookings.

The series includes workshops on:

The workshops are standalone so can be attended independently, but our recommendation is for your organisation to send colleagues to all five- the same staff member does not need to attend each workshop meaning the most appropriate colleague can attend each one. 

  • Individual workshops: Member and associate member rate: £695 (+VAT) / Non-member rate: £895 (+VAT)
  • Full series discounted price: Firms can purchase tickets for the full series. The most relevant colleague across the business can attend the relevant workshop. Member and associate member rate: £2,750 (+VAT) / Non-member rate: £3,950 (+VAT)

Click 'Book Now' to purchase your ticket, or for any queries, please contact us by email


Take this training in-house:

If you have five or more delegates who wish to attend these worlshops, it may be more cost effective to run them in-company. To find out more about in-company training, please contact the team on 020 3934 1197 or


This training and its contents and all rights therein are owned by UK Finance (and/or facilitated by UK Finance on behalf of the content owner). Such content is intended to be viewed by the registered participants of this training only. Any unauthorised reproduction or dissemination of the content of this training (or any part of it) by any means, including but not limited to, recording, screenshotting or amending is strictly prohibited.

Dr Roger Miles

Dr Roger Miles

Dr Roger Miles researches human-factor risks among regulated financial providers worldwide, helping steer their responses to new Conduct regulations, ...

Dr Roger Miles researches human-factor risks among regulated financial providers worldwide, helping steer their responses to new Conduct regulations, Culture Audits and capital charges against Reputation Risk. He convenes knowledge sharing groups of senior executives including forums at UK Finance, whose Conduct and Culture Academy he co-founded in 2017.

Following audit practice with PwC he advised the Boards of large publicly listed companies in the UK, EU and US as a partner in investor relations firm Georgeson & Co. He was Director of Communications and Enterprises for the BBA (under Sir Brian Pitman), UK corporate affairs lead at FBE in Brussels, and later a Head of Risk Communications in HM Civil Service, before giving all that up to requalify as a risk psychologist and university lecturer.

He frequently works by invitation directly with firms? senior leaders on in-house initiatives to develop their frameworks for conduct risk and culture.

With research among more than 400 firms participating in UK Finance Conduct sessions since 2016, he has amassed a unique exemplar body of conduct programmes, reporting designs, indicators and definitions. He welcomes sharing these insights with UK Finance attendees, to inform discussions of ?exemplary practice? in measurement and reporting on conduct, culture and reputation.

Session attendees consistently rate him 5* / 95-100% for ?expertise?, ?ease of understanding?, ?open and engaging?, and ?enjoyable experience?. Each year he leads small-group interactive workshops for more than 1000 attested Senior Managers in financial firms; since 2010 he has taught one-to-one or in small groups, 10,000+ leaders and divisional managers in financial, professional and government service.

His research often uses language analytics and specialist 'sensitive topic research? techniques to identify previously unvoiced concerns. These findings, unique to each firm, guide the design of the firm's framework of human-factor risk indicators and reports, encouraging the start of productive ?conduct conversations? at all levels, embedding spontaneous best practice in risk reporting.

He lectures as a visiting SME at business schools in Cambridge and London, and at UK Defence Academy; and moderates cross-industry working groups for Board appointees, Compliance, Legal and HR professionals.

His published work includes the financial sector's popular handbook Conduct Risk Management: A behavioural approach (2017) and Culture Audit: Reporting on behaviour to conduct regulators (2021), which includes chapters co-authored with senior regulators in the UK, EU, US and APAC. (Both titles available to UK Finance session attendees at a special discount). He co-edits the Encyclopaedia of Key Psychology Concepts for the London School of Economics annual Behavioral Economics Guides and is a contributing editor at Thomson Reuters Regulatory Intelligence.

In 2006-7, using live observation and narrative research, he analysed how banks were ?gaming? their public reporting on regulatory capital. King's College London awarded him a PhD for this work, whose theory was validated abruptly when global financial markets crashed in 2008. In 2010 he accurately predicted the change of financial regime to ?behaviour-based regulation?; the UK's Conduct regime launched in 2013 and included core principles he had earlier identified.

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