Difficult Conversations for Mortgage Arrears

This workshop is now sold out

11.10.23

Workshop

Difficult Conversations for Mortgage Arrears

This workshop will major on the soft skills to enable the attendees to understand and apply best practice it is important that the regulatory requirements are included to cement the understanding of what the FCA expects of a firm in dealing with clients that are in arrears with their mortgage / lending payments especially as these clients are now deemed vulnerable in the majority of cases.  
Complaints and the Consumer Duty series - Our Culture

10.10.23

Workshop

Complaints and the Consumer Duty series - Our Culture

In this first session of the three-part series, we will take an in-depth look into the role that culture plays in meeting the demands under the Consumer Duty. This will include looking at how to talk about complaints and share insight,and how to develop relationships with internal and external stakeholders.
Compliance Monitoring

29.11.23

Workshop

Compliance Monitoring

This workshop will help to examine the practical implications of the regulatory framework and consider how best to manage Compliance Monitoring within your firm.
Consumer Duty Assurance

19.10.23

Workshop

Consumer Duty Assurance

This workshop will take you through what the regulator will be looking for and help you identify the gaps you may have in your implementation of the Consumer Duty.
Optimising EMV 3-D Secure for Issuers, Acquirers and Merchants

10.10.23

Webinar

Optimising EMV 3-D Secure for Issuers, Acquirers and Merchants

EMV 3DS is the primary way in which the e-commerce card payments comply with the PSD-2 RTS requirements for SCA, Exemptions, and Transaction Monitoring. Although UK issuers report that authorisation approval rates are highest with EMV 3DS transactions, join Broadcom in this webinar to learn what else the ecosystem can do to optimise 3DS performance for issuers and merchants.
Taking and Evidencing Reasonable Steps

06.12.23

Workshop

Taking and Evidencing Reasonable Steps

This workshop aims to unravel the confusion that lies around this terminology and shed light on the regulator’s expectations. Gain awareness of the type of evidence the regulator expects to see and see examples of reasonable steps aligned to prescribed and other responsibilities.
Andrew Wojega

Andrew Wojega

Sushant Subedi

Sushant Subedi

Commercial Customer Risk: Workshop 4: Understanding Customer Risk
Commercial Customer Risk Series

01.12.23

Workshop

Commercial Customer Risk: Workshop 4: Understanding Customer Risk

UK Finance is running a series of online workshops which will provide practical support for staff members working closely with clients in analytical roles, increasing their ability to understand both financial and non-financial commercial customer risk issues.
Commercial Customer Risk: Workshop 3 - Advanced Financial Analysis (Part 2)
Commercial Customer Risk Series

23.11.23

Workshop

Commercial Customer Risk: Workshop 3 - Advanced Financial Analysis (Part 2)

UK Finance is running a series of online workshops which will provide practical support for staff members working closely with clients in analytical roles, increasing their ability to understand both financial and non-financial commercial customer risk issues.
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